Customer Testimonials
By far the easiest and most enjoyable [new] car buying experience I've had. I've witnessed or been apart of too many bad experiences growing up, so this was a pleasant change of pace. From the very beginning, Xavier was extremely easy to work with. Answered my questions, sent me a video, quick response times. Throughout the whole thing he was never pushy, didn't ask me any annoying car salesman questions, just super chill and no bullshit.
He let me choose whether I wanted him along for the test drive, he looked at my trade in during my ... Read More Google - Nov 14, 2026
Brought in my Nissan Ariya this morning for a diagnostic of some odd sounds. Everyone working there was super nice and pleasant to work with. The service manager on duty today was also really nice, he came with me on a test drive to attempt to help diagnose. Although the outcome was no repair (thats a good thing) im glad i went there. Seems like a quality service center that i will use again in the future.
Everyone is very friendly at I-90 Nissan,along with great service. I will continue to dea with them. Very hands on and personable. Never a bad experience.
Excellent service. In and out in less time then quoted!
Keep vehicle for a week or more. Technicians are never working. Service team is horrible with follow up and follow through. Repair prices are outrageous. They act surprised when you inquire about a loaner vehicle. Last Nissan we will own.
Jake was amazing. Me and my wife just got married and were gifting ourselves with a new car. We came in a lil late with our work schedule and it was no issue and we weren't rushed at all. Jake knew all the stuff about our cars we were debating on and he helped us decide with a 2026 Nissan Kicks same day with zero down. We love this car and would recommend anyone to come here.
Great dealership, terrific staff. "Xavier" was professional,.knowledgeable, and very personable. Left no question or issue unanswered. Mr. Belza stopped by to make sure we were happy with.our purchase. Great folks to work with! Ken and Martha B. Montville, Ohio
It was a 10/10 experience the process was smooth and easy and the service was great was very helpful!!
Establishment professional but unfortunately I brought my Lexus in for an oil change that was quoted as 129.99 on the phone as well as in person by Ben when I arrived. Ben stated it might be another 3 or 4 dollars being it was a lexus filter. Without communicating the additional charge, Ben brought the bill out for 218.83. Very disappointing being it was additional 85.00 and the fault belonged to the service department.
I had a wonderful experience at this dealership! Andrew was an excellent salesman who took the time to show me the 2023 Rogue SL that I was interested in. Nick, the finance manager, presented me with different leasing options for a new vehicle, and I ended up falling in love with my new car!
I am extremely happy with my purchase and the overall experience. The staff at this dealership truly work for you. They were honest, upfront, and transparent throughout the entire process. I never felt pressured, and I felt they genuinely had my best interests in mind.
I highly ... Read More Google - Nov 1, 2026
Service department is the best. I always receive friendly, honest help from the service manager and his staff. On my recent repair, Samantha was my contact person and she kept me informed every step of the way. I keep buying cars from I90 due to their service department- I’ve purchased 5 or 6 cars from them over the past 15 years. I intend to continue purchasing my vehicles from this dealer well into the future.
I had an outstanding experience working with **Shaquille Brown** at I-90 Nissan while leasing my new 2026 Nissan Rogue. He was courteous, knowledgeable, and genuinely personable, taking the time to understand both my vehicle needs and the circumstances that brought me in after an accident involving a deer.
What stood out most was his personal attention. Our conversations weren’t just about making a sale—he listened to my situation and made me feel valued as a person, rather than just another customer. He helped me secure a great deal and made the entire leasing process a positive experience.
I’m ... Read More Google - Oct 30, 2026
Great sales team, Ernie is very personable and looks out for the buyers best interest and expectations!
Very accommodating, friendly and efficient
I would never recommend anyone to go to I-90 Nissan. From the day we bought the car there were problems and red flags. Within two weeks of owning the car there were issues, which we tried to resolve multiple times, with multiple trips back to the dealership, and the issues are still present. The customer service was consistently terrible as well. Go to any other Nissan dealership in the area, not this one.
Service was fine. Just had to wait for repairs which ended up being okay because now I'm ready for winter. Everyone was polite.
I had an outstanding experience working with **Shaquille Brown** at I-90 Nissan while leasing my new 2026 Nissan Rogue. He was courteous, knowledgeable, and genuinely personable, taking the time to understand both my vehicle needs and the circumstances that brought me in after an accident involving a deer.
What stood out most was his personal attention. Our conversations weren’t just about making a sale—he listened to my situation and made me feel valued as a person, rather than just another customer. He helped me secure a great deal and made the entire leasing process a positive experience.
I’m ... Read More DealerRater - Oct 30, 2026
I Just got my second Nissan…. my salesman was shaq. . He was so welcoming and walked me through the whole Process.. . Nissan even mailed me a check for the last month of my lease payoff.
It was very good will be back if need be
The experience we had in buying a 2023 Nissan Rogue from I 90 Nissan in Sheffield Ohio last week was excellent.
Our salesperson Shaquille Brown was outstanding. He answered all questions, was courteous, helpful, and went the extra mile including a second (unexpected and relatively long) test drive.
The sales manager Nick Postan was also very helpful and followed up about the price in a good way.
The finance person Denise Mitchell could not have been more helpful explaining the various options regarding extended warranties, while answering all questions that were asked.
Last but not least Samantha Guzowski the service department representative ... Read More Google - Oct 23, 2026
Shaq was awesome sales person, made us feel comfortable he wasn't pushy. Everything we asked was answered. His personality was perfect and made the experience fun and a breeze to go thru everything. If I have someone to send to buy a car I most definitely would refer him. Also the manager working that day was very good as well
I absolutely LOVE my new Rogue Platinum, its my 3rd one!!! I will continue to go to I-90 Nissan, they make the process so easy and you don't have to spend 6hrs at a dealership.Ask for Ernie😊
Very easy to work with, Shaq went out of his way to make sure everything was taken care of.
Mark is the best...very approachable, helpful and customer friendly. He explained the important aspects of the car. Kudos!!!
Walked in the showroom, met a gentleman Elie a salesman. He was not a high-pressure salesman. Treated with respect and calming. Got exactly what looking for. No high-pressure in test drive. I was sold. Financial Denise treated with respect and no high-pressure no confusion. Would buy there again, just a so calming atmosphere
Great service and response to questions and concerns. Friendly and thoughtful. Friendly staff. Conviently located.
I had an excellent experience working with Jake. He is very professional and supportive. Great communication skills.
As they say on their commercials,“because the deals are so good.” I got a good deal on my vehicle.
Love my new car
I had to get my 5000 mile oil change, and as usual Nissan does a great job topping off all the fluids, they also checked a tire for a slow leak I thought was happening, but nothing was apparent, although Benjamin Sink alerted me to within the next 5000 miles I should consider new back brakes. THats never something a car owner wants to hear because $600 is not chump change, but Ben is so professional and non aggressive so when he presented it in his mild manner method, by not making it a sales pitch with urgency, just the facts, and it ... Read More Google - Oct 8, 2026
Came , drove, bought. They could have made it as difficult as they wanted or thought they needed to, but they didn’t. Eli was an absolute pleasure to deal with. I don’t think he expected it to be so simple on a Friday morning, but they all understood the assignment! We came from the far east side for a truck. I think we spent less than 2 hours from park to drive away. All car purchases should be this easy.
They immediately greeted me and was genuinely considerate of what I wanted in a car Without pressuring me to buy. I would highly recommend them
My nephew helped me pick out the vehicle, a Nissan Rough. Xavier had the vehicle all ready for me to test drive, with a welcome sign. Since he was busy with another customer, Ernie took me for the test drive. Everything went so smoothly and was in and out so fast. Xavier and Ernie were the best. If you need a vehicle ask for Xavier or Ernie. Everyone is so nice there and they do not pressure you at all. If I need another vehicle I will go back to I-90 Nissan in Sheffield.
Adrew was an outstanding sales rep He was a down-to-earth, dude he was cool and he got the deal
Dealership experience and salesman Shaq Brown were amazing
He was very knowledgeable and he got me the deal I asked for he met my budget.
My complimentary oil change which I didn’t realize I had was noticed and given to me. I’m glad Vincent in service dept. was thorough. Cashier is always friendly and nice. Great place!
I went in for regular maintenance on my 2022 Nissan Altima and ended up with a 2026 Nissan Rouge Platinum!!! I am extremely happy and satisfied with my experience at I-90 Nissan. Andrew and Nick took great care of me. Answered all my questions and made this process absolutely seamless! Thank you guys for being awesome ☺️
I didn't buy 1 car from here. I bought 2 cars from here in the same week. We bought a Chevy equinox and a jeep renagade. Bothe used. Very good price and low mileage on them. Our salesman was awesome very easy to work with. And none pressuring.
He was very nice. He loves his job
This is the first time give a three star review usually it’s a five but the electricity went out while I was there. They did give me on a car, but it was a total inconvenience on my end. I was hoping as a loyal customer they would’ve did 50% off of the service, but all I was offered was $10 off I’ve been a faithful customer the last 10 years just thought I would’ve been treated differently
Excellent sales team and superior finance professionals. Service was top rated.
I had a very good experience at I90 Nissan, my sales person Shaq brown was very nice and helpful getting me squared away with my purchase. And also I had the ceramic coating put on my new car, they did a really good job. If I'm ever in the market for a new car again I would definitely be headed there.
Bad experience in service dept
Drove in for an oil change and tire rotation. Car was taken in for service immediately and it was completed quickly. No issues or concerns.
Excellent customer service. Extremely knowledgeable sales team. Quick service when needed. Impressive finance staff overall great experience
Keith and the Nissan team were amazing. Listened to what I wanted and got in my new Rogue fairly quickly. Had a fantastic experience.
Shaq was knowledgeable of the Nissan Pathfinder options and ensured that everything went fast and smooth with the paperwork!
Andrew did a good job working with us. He listened to our desires of what we wanted. We felt he listened to us and he didn't try to sell us products we didn't need.
Everyone involved in the sale of both vehicles did a good job and got use the best deal
Service Department totally sucks! Went for basic oil change on 8/8/26 for my 2025 Murano then after leaving the parking lot little ways down the street the dash board lit up with all these warnings. Hmm wonder what they did. Took car back to them they weren't sure what was wrong at that time. They had the car 8/8 to 9/15 with no communication from them to advise me what was going on not even a courteous call from the service manager. They definitely need to be re-educated on customer service. When I received the invoice that's how I found out what ... Read More Google - Sep 18, 2026
I-90 Nissan, like other Nissan dealerships I’ve dealt with before was friendly , professional and exactly what one would expect and deserves when making such an important purchase. I’ve walked away from other dealers that didn’t have the chops Nissan’s people do.
They tried to sell us a car with brakes issues; we drove for four hours, only to have our time wasted because they weren't honest. Plus, the salesperson was very rude, and the service was terrible.
July 9th at 9:30 a.m. I had a terrifying and unfortunate situation where I got locked in my Nissan Sentra, year 2020. It was a hot day, outdoor temperature was 86 degrees F. I was headed out on an errand and used my spare key fob. When I attempted to get in the car the security alarm went off. Once it stopped the driver side door would open.
I tried to start the car, no luck, I tried to exit the car, no luck, I tried the manual unlock and that didn't work. I tried to open the car windows one ... Read More Google - Jul 28, 2026
Nothing but problems with the vehicle we bought from there and they say they don’t have a fix. Today we picked it up from having the driver side mirror replaced. Well the mirror is still vibrating like crazy/defective and now has paint gauges! Had oil change and tire rotation done prior to this. The computer in the car was not reset afree either of those services and the tire valve caps weren’t put back on tires. Unacceptable!
Had my oil change and tire rotation done on my 2025 Pathfinder. When we got the car back, neither of these things were re-set on dashboard. They also didn’t put all my tire valve caps back on. These were easy, normal maintenance things.
I leased a 2026 Frontier Pro 4x with Brian Lilly and it was an amazing experience the whole process was easy and stress free and I will be going back to Brian for my next car and recommend him to everyone and family in the future
not the best after papers were signed
They refused to replace faulty speed sensors unless they replaced all four sets of brake pads and rotors first. The brake job is not a mandatory procedure before the brake work, the two are completely separate issues. Very disappointed in their upsell techniques. I won't be dealing with them ever again.
Leased new Murano from Brian Lilly. He couldn't have been more professional in every aspect,from sales to delivery. Exceptional personal care given to me n my wife!!
Their service department is horrible. Twice I’ve gone and they gave me the paperwork of another black customer. Wouldn’t be hard to just call out peoples’ names instead of just being completely ignorant and going by race. I won’t be doing business with them again, which is unfortunate because I like the salesman Ernie. The owner said he would do a follow up call and it’s been over week. They should work on their customer service.
Their service department is horrible. Twice I’ve gone and they gave me the paperwork of another black customer. Wouldn’t be hard to just call out peoples’ names. I won’t be doing business with them again, which is unfortunate because I like the salesman Ernie. The owner said he would do a follow up call and it’s been over week. They should work on their customer service.
We purchased a used Subaru from Brian Lilly. He was very professional, knowledgeable and flexible to our schedules.
Very bad place. I bought a warranty from them they won’t honor it. Then they have the nerve to ask me to buy another warranty from them.
Everyone worked hard to get me a great deal on a new car. I walked out a happy new car owner ,
The service department is an absolute joke, they diagnosed my truck needing an o2 sensor, admitted that it probably wasn't going to solve the issue. Quoted me $750 to replace a sensor that is available from nissan for $216 and takes roughly 15 minutes to replace. When I declined to have the work done because they admitted that it wouldn't solve the issue. They charged me over $200 for a "diagnostic fee" after admitting that they in fact did not diagnose anything. No wonder Nissan is a dying brand.
Just had the worst service experience. Had my 2018 Nissan rogue in for an automatic emergency braking system failure. Car went into creep mode because the system thought a crash was imminent. They diagnosed the problem and recommended additional service. They said the brakes were metal on metal and needed repairs before they fixed the bad sensor. And by declining the extra services I unknowningly declined fixing the problem. But I somehow approved the 116 dollars oil change and tire rotation. This is totally unacceptable. Will never let them touch my car again. It was more important to them to up sell ... Read More Google - Apr 13, 2026
They don't take a video of the inspection or repair being done, and the cost for labor is outrageous. This is my first time buying a car, I've only had it for 6 months, the brakes were making a clunking sound, and they told me that my brake pads were shifting and needed lubricant and that's not covered under the warranty. So I paid $216 for them to lubricate my brakes. Absolutely unreal.
We are extremely disappointed and concerned with the experience we had at I-90 Nissan. My husband was driving home when our vehicle suddenly displayed a low oil pressure warning light, which is a very serious issue that can quickly lead to catastrophic engine damage. Because this dealership has always serviced this vehicle, we immediately brought it to them.
After looking at the car, the technician told us that whoever performed the last oil change must have messed something up and that the motor might need to be replaced. The problem with that explanation is I-90 Nissan was the last place ... Read More Google - Mar 6, 2026
Online price is intentionally misleading. I clicked on "Cash Price" and my total was listed as $41,421. When I went it, I was told that my purchase price would be $500 higher because I did not finance with Nissan. I showed them that I clicked on "Cash Price" and they showed me fine print that pricing assumes you finance with Nissan. They said it was an error and they would fix it. They did not fix it. It was intentional.
Service department is horrible!!! You ask for a simple call back about your vehicle.. and they don’t call. More than likely I won’t be getting another Nissan
Hi,
Recently I bought a car from your dealership and the car had just got in your guy's parking lot and nothing was done (inspection, cleaning those things). I decided to buy the car and your salesman told me it would be ready tomorrow. He promised a interior detail, an engine wash, exterior cleaning, brake adjustment
, a detailed inspection for any problems, a paint buffling because it had some scratches, an exhaust check because of a rattling noise and oil+filter change. I went there the next day and they had only washed the car from outside and only ... Read More Google - Dec 24, 2025
I'm a bit disappointed. A while ago I had my oil changed, and during the inspection they found a screw in one of the tires. Up until that point, it hadn't malfunctioned. They told me I had to replace the tire, but that I couldn't buy just one, I had to buy all four. I didn't agree, but because I needed the car, I bought them. Now, I went back again today, and they gave me the tire with a screw in it again. It's strange because it's happened both times I've taken ... Read More Google - Dec 3, 2025
While I really, really appreciate the multiple reminders to give you a 5 star review. I would instead prefer to get a single call or email when the work will be completed.
Again they improperly inflated my tires, despite their erroneous report, so I had to immediately return. This is my 16th Nissan, but I am losing confidence on their maintenance personnel.
Poor customer service since day one. I purchased a Nissan NV200 5 yrs ago. From day one, the brakes were bad. I-90 Nissan could not fix the problem, so I had to go to
another Nissan dealer in Medina to correct the problem. Recently, the GPS on my dash was flashing and changing screens, so I decided that since I-90 Nissan was closer, I would have them look at it and at the same time do an oil change and tire rotation. I made an appointment for 3:00 on the 23rd, and got emails to confirm my appointment at 9:00am. I called ... Read More Google - Oct 28, 2025
Just a warning for customers!! If you’re trying to pay cash for a vehicle without financing they charge a FEE. Of at least $750.
My mother in law CANDI was up there and asked them to fix whatever needs to be done and fix AC . Her nissan pathfinder drove fine before this on the way there. They replaced a tie rod and were suppose to get the AC and Heat working. She goes to drive home and on the highway it is shaking like crazy. (Was NOT SHAKING BEFORE). SHE IS DEAF. She called up there and JASON told her to come back in when the CHECK ENGINE light comes on. Ok well it never came back on because it is the alignment etc ... Read More Google - Jul 17, 2025
so far not a great experience buying a used (2020) vehicle from this dealership 3 weeks ago. Service manager told me they would send me the missing wheel lug nut lock wrench and owners manual that was missing. Well, that never happened, someone else from I-90 asked how things were going a week ago and I said not good, still waiting on those items that should of came with the car. Also it came with 1 bad TPMS sensor they didn't fix, but I can't get it fixed until I get the lug nut lock wrench. I reached out to them 2... Read More Google - Jun 4, 2025
Terrible communication. No porter available after being told that porter service is available M-F. Told I have to be fitted in between other appointments to have a check engine light diagnossed after initially being told that I didn't need an appointment for an check engine light & oil change. So I took the day off of work to find that they had NO porter available and I had to be squeezed in between other existing appointments not once but 2 times for 2 different mechanics. And I can't get a ride 3.2 miles away, I'm expected to waste my time ... Read More Google - Apr 28, 2025
My husband and I bought a used car from I-90 Nissan. We thought the price was fair and made a full price offer . Unfortunately, when it came time to purchase we found out there was only 1 key (we had been told there were 2) and the locking mechanism on the drivers door did not work. Both issues were brushed aside as minor, cheap fixes and no negotiation were made because we had already signed. Also, we told the salesman we were going to put down more than what we told him the day before and he said they would fix that ... Read More Google - Apr 22, 2025
My overall experience was good, but there was 1 issue that I had.. I didn't notice it to after I got in my vehicle and got halfway down the road and noticed they forgot my sticker & and to rest my dash board for my next oil change I think this is the second time that I've had this issue.. I just think this is very important especially for the people That may forget to get a oil.. and the reminder is good thank you 😊
Went in for an oil change and tire rotation. I had scheduled an appointment online. Ended up waiting almost 4 hours. I was told at the end that they don’t accept appointments even though you can schedule them online. I had been going to this service center for nearly 6 years and never had this issue. Very unhappy.
Stopped in to get oil changed, guy came out to meet me as soon as I got out of the car. Said they are full for the day. Ok no problem can I make an appointment? He said no we don’t make appointments. Ok what time do you open? He said 7:30. Ok I’ll just have to get here early. He said no there are long lines before we even open. So I guess I should not have bought a Nissan? Feel like they don’t want my business or money? I have an old Ford and even though ... Read More Google - Apr 4, 2025
My first time ever utilizing there service for a tire repair with my warranty. Arrived early Saturday morning 3/29/25 tire pressure stated on my dashboard that I only had 15 pounds of air took it to 91 Nissan made them aware of the issue and they said they would call me with the results. They Never called me and the lady on the right when you walk in stated that my warranty company is not open on the weekends ,which she lied it is open from 8:00-3:00 they keep my car and said that the warranty company will be open Monday morning .and ... Read More Google - Apr 2, 2025